Carbonite com license#
Carbonite never transferred the license (I had $148 left on that subscription). Unreal! This was after I transferred my license from another computer to my new laptop. But, rest assured they would speak to him.
When I called and stayed on the phone for another hour, wasting my precious time, I was told that no matter what the employee (Cameron) said I would not be receiving a refund. My main reason for being so mad is the refund was offered to me and I was quite happy about it. So, I continued to pay on a computer that had been destroyed. But, I tend to panic when I think my data is NOT being backed up. I understand that some of this was my fault since I was stupid enough to pay the invoice. He said that no matter what his employee said to me I would not be receiving a refund even if I was promised one! The $284.00 refund was due to Carbonite continuing to charge me for an old computer that had not been backed up since 2016! The company sends out numerous misleading emails about your data being at risk of not being backed up, etc. I told him I expected him to apologize, and give me my refund. I told the manager he was happy to listen to the call since they are all recorded. I clearly confirmed with the rep that YES I was getting a credit of $148 and a refund of $284. Since they record all calls I encouraged the manager to listen to the entire hour long call. They are now claiming that the employee made a mistake and the refund was not approved. After spending over an hour on the phone with a customer service rep who took over my computer and determined that I should receive a credit of $148.00 and a refund of $284.00 I did receive my credit but never received my refund. Now, whether your data lives on a computer, a server or in the cloud, Carbonite helps keep it safe from the common causes of data loss.I am very disappointed and disgusted with Carbonite. And we started losing data left and right. Not so long ago, we used to protect important documents with a carbon copy. The Company provides cloud and hybrid data protection solutions for businesses to ensure the data is protected, available, and useful.
Carbonite com Pc#
Previously, all online backup services were priced by the gigabyte many other vendors have since changed to an unlimited model.Ĭarbonite offers two separate lines of products: Carbonite Home and Home Office for individuals, families, and one- or two-person businesses and Carbonite Small Business for businesses with three or more computers.Īt one time in its history, Carbonite was named "Best Windows Backup Tool" by Lifehacker, "Labs Winner" by PC Pro, and "Editor's Choice" by NextAdvisor, but received only "two mice" in a MacWorld review putting it second to last.Ĭarbonite operates as a data protection solutions provider. Carbonite was the first such service to offer unlimited backup space for a fixed price. It is named after carbonite, the fictional substance used to freeze Han Solo in Star Wars: The Empire Strikes Back. It backs up documents, e-mails, music, photos, and settings.
Carbonite com software#
In 2019 it was acquired by Canadian software company, OpenText.
is an American company that offers an online backup service, available to Windows and macOS users.
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